Usage Guide
Welcome to Hoju Balloons, Japan's only online store specializing in film balloons. This guide explains our ordering process, payment methods, shipping, after-sales support, and membership program.
If you have any questions, please also check our Frequently Asked Questions.
- Ordering Process
- Wishlist
- Payment Methods
- Shipping & Delivery Fees
- Returns and Refunds
- Member Registration / My Account
Ordering Process
1. Product Selection
To purchase an item, select it from the product list page and click "Add to Cart" on the individual product page. Alternatively, you can search for items using the text search bar in the upper right corner.
On a PC, you can also hover your cursor over a product image on the product list page or search results page and click the cart button that appears to add it to your cart.
Press the cart icon in the upper right corner to view the items in your cart.
2. Check Cart Contents
Review the contents of your cart. If everything looks correct, select your payment method and click the "Proceed" button.
3. Select Delivery Method and Enter Delivery Address
Select your delivery method and enter the delivery address. You can also have your order shipped to an address other than the purchaser's own.
4. Your order has been completed.
Please confirm that your input is correct and complete your order. If payment has been processed at this point, all that remains is to wait for delivery. If you selected bank transfer, convenience store payment, or PayPal as your payment method, you must pay the amount after completing your order. If payment is not made by the deadline, your order will be automatically canceled.
Wishlist
1. Add items you're interested in
A Wish List is a feature that lets you save items you're interested in or frequently purchase. Since it's stored on your device, you can use it without registering for a membership, and the contents of your Wish List are not visible to our store or other users. You can add items by clicking the "Add to Wish List" button on the product page
. On a PC, you can also add items by hovering your cursor over the product image on the product list page and clicking the heart icon that appears.
2. Add to Cart from Wishlist
When you open your wishlist, you'll see an "Add to Cart" button for items that are in stock. You can add them to your cart from there.
Payment Methods
Amazon Pay
You can easily complete your order without entering your address by using the shipping address and payment method registered to your Amazon account.
PayPay
PayPay is a service that allows you to make payments using pre-charged electronic money (PayPay balance). You can use it not only at local stores but also at online shops.
Rakuten Pay
Use your usual Rakuten ID and password for smooth payments. Earn and use Rakuten Points
! Enjoy the "simple," "secure," and "great value" of Rakuten Pay.
※Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.
PayPal
You can pay using your PayPal balance, registered credit cards, debit cards, or bank accounts. Payments can be made in Japanese yen or US dollars.
Credit card
We accept VISA, Diners Club, Mastercard, JCB, and American Express. Prepaid cards, debit cards, and Bundle Cards are also accepted.
Convenience Store (Prepaid)
We accept payments at Lawson, Seicomart, Circle K, Sunkus, Ministop, and FamilyMart. You can pay using cash, credit cards, or electronic money at Loppi kiosks or multi-function copiers located in these convenience stores.
*FamilyMart accepts cash or FamiPay only.
Bank Transfer (Sumishin SBI Net Bank)
Bank transfer fees are the responsibility of the customer. Payment is generally required in advance
. However, if you wish to pay after delivery for accounting or other reasons, we will accommodate this request flexibly. In such cases, please indicate "Payment after delivery requested" in the remarks section or contact us.
Shipping & Delivery Fees
Click Post
- Shipping
- Flat rate of 240 yen nationwide (free for orders of 4,000 yen or more)
- Shipping Areas
- Within Japan 🇯🇵
- Fastest Delivery Time
- Next day for the Kanto region; the day after next for the rest of Honshu, Hokkaido, Shikoku, and Kyushu; 6 days for Okinawa and remote islands
- Delivery Method
- Delivered to your mailbox
- Scheduled Delivery
- Not available
- Tracking
- Available
- Insurance
- None
Letter Pack Light
- Shipping Fee
- Flat rate of ¥430 nationwide (Free shipping on orders over ¥8,000)
- Shipping Available Regions
- Japan🇯🇵
- Minimum Delivery Time
- Next day for Honshu, Hokkaido, Shikoku, Kyushu; Day after next for Okinawa and remote islands
- Delivery Method
- Mailbox Delivery
- Time Specification
- Not available
- Tracking
- Available
- Compensation
- None
Yu-Pack
- Shipping Fee
Region Prefectures Fees Hokkaido Hokkaido ¥1,230 Tohoku Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima ¥700 Kanto Saitama ¥640 Ibaraki, Tochigi, Gunma, Chiba, Tokyo, Kanagawa, Yamanashi 700 yen Shinetsu Niigata, Nagano Hokuriku Toyama, Ishikawa, Fukui Tokai Shizuoka, Aichi, Gifu, Mie Kinki Nara, Shiga, Kyoto, Osaka, Hyogo, Wakayama ¥810 Chugoku Okayama, Hiroshima, Tottori, Shimane, Yamaguchi ¥970 Shikoku Tokushima, Kagawa, Ehime, Kochi Kyushu Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima ¥1,230 Okinawa Okinawa ¥1,270 - Free shipping on orders over ¥16,000
- Shipping Available Areas
- Japan🇯🇵
- Minimum Delivery Time
- Next day for most areas; day after next for some remote islands like Ishigaki Island
- Delivery Method
- In-person pickup, doorstep delivery
- Time Specification
- Available
- Tracking
- Available
- Compensation
- Available
International Parcel
- Shipping Fee
Region Classification Country Maximum Fee Asia 🇨🇳🇰🇷🇹🇼 ¥2,250 🇦🇫🇮🇳🇮🇩🇰🇭🇸🇬🇱🇰🇹🇭🇳🇵🇵🇰🇵🇼🇧🇩🇹🇱🇵🇭🇧🇹🇧🇳🇻🇳🇭🇰🇲🇭🇲🇴🇲🇾🇫🇲🇲🇲🇲🇻🇲🇳🇱🇦 ¥2,660 🇦🇿🇺🇿🇰🇿🇹🇯🇹🇲 ¥3,930 Oceania 🇦🇺🇰🇮🇨🇰🇼🇸🇸🇧🇹🇻🇹🇴🇳🇷🇳🇨🇳🇿🇻🇺🇵🇬🇵🇳🇫🇯🇵🇫 Middle East 🇦🇪🇾🇪🇮🇱🇮🇶🇮🇷🇴🇲🇶🇦🇰🇼🇸🇦🇸🇾🇹🇷🇧🇭🇯🇴🇱🇧 Europe 🇦🇹🇧🇪🇩🇰🇩🇪🇫🇮🇫🇷🇬🇧🇬🇷🇭🇺🇮🇪🇮🇹🇳🇱🇳🇴🇵🇱🇵🇹🇪🇸🇸🇪🇨🇭 North America 🇨🇦🇲🇽 🇺🇸 ¥4,820 South America 🇧🇷 ¥5,490 - Due to system limitations, the shipping fee at checkout is fixed at the maximum rate of ¥5,490.
- For destinations other than Brazil 🇧🇷, the actual shipping cost is lower, so we will adjust the amount after your order is placed.
- If the actual shipping cost is lower, we will refund the difference after shipment. Credit card refunds may sometimes fail, so we recommend paying via PayPal for a smoother refund process.
- Switching to sea freight can further reduce shipping costs. If you prefer sea freight, please note this in the remarks section.
- Customs duties, VAT, and other additional fees are the customer's responsibility.
- Estimated Delivery Time
- 2-3 weeks
- Delivery Method
- Mailbox delivery or in-person pickup
- Time Specification
- Not available
- Tracking
- Available
- Insurance
- None
Returns and Refunds
Cancellation before shipment
If you wish to cancel your order before it has been shipped, please contact us immediately by phone or through our inquiry form.
However, if you selected convenience store payment or bank transfer and payment has not yet been received, your order will be automatically canceled once the payment deadline passes. In this case, no contact is necessary.
In the case of defective products
In the event of initial defects such as air leaks, we will promptly address the issue with either a refund or a replacement shipment.
If a replacement is unavailable due to reasons such as discontinuation, we will only be able to offer a refund.
Return Period
Within 7 days of arrival, returns for customer convenience are limited to unused items.
Return shipping fee
If the product cannot be used for a scheduled event due to a manufacturing defect or delayed delivery, we will cover the shipping costs and issue a return label.
Refund Method
For credit cards and electronic money, we can cancel the payment or issue a partial refund through the payment system. For convenience store payments and bank transfers, we will refund the amount to your designated bank account or electronic money.
Member Registration / My Account
About Membership
Registering as a member allows you to skip entering your customer information on future orders and earn points usable on subsequent purchases. You can also conveniently check your past order history in My Account.
Of course, there are absolutely no fees such as membership dues. Our membership system is designed purely to enhance your convenience.
Points
As a member benefit, you earn 1 point for every ¥100 spent (tax included, excluding shipping). These points accumulate separately from Rakuten Points or PayPay Points and have no expiration date.
My Account
This is your exclusive member page. You can check your order history and post or delete reviews.
Product Reviews
You can earn points by rating purchased items on a 5-point scale and writing reviews. Reviews will be published on the product page.
To prevent the inconvenience of not receiving points because you were logged out after writing a review, review submission is restricted to members only.
You can submit reviews from the product page or your account page.